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Frequently Asked Questions

  • When can I receive my order?

    Any order placed before 13:00 will be dispatched for shipping on the same day. Delivery typically takes one or two days after dispatch. If the location of delivery is insular or

  • What can I pay with?

    Credit card and Paypal are accepted for payment.

  • How do I choose a right size for OSIS products?

    An instruction for size measurement is available at the bottom of detail pages of every OSIS product, Double check the size measurements before purchase.

  • Can I exchange or return my order?

    All OSIS products have one year warranty, meaning you can request for an exchange or repair services during the first year of use if any malfunction or defects are discovered with no relation to faulty use of customers. Returns are only accepted when malfunction or defects are reported. For more details, please inquire to our customer center.

  • Can I buy OSIS products directly from a store?

    You can try out OSIS products at our offline stores. Find the nearest OSIS store by calling our customer center.